A small, senior team

Fifteen years in financial-services dispute resolution, formerly senior adjudicator at the Financial Ombudsman Service. Founded the practice in 2014 after seeing the same reimbursement questions asked in the same wrong way by claimants who had every right to be paid.

Twelve years in Nordic banking regulation, previously at Finanstilsynet's payments-supervision unit. Leads all cases originating in Norway, Sweden and Denmark and personally reviews every intake before a case is opened.

Blockchain forensics specialist certified in TRM Labs and Chainalysis Reactor. Nine years tracing illicit crypto flows for private clients and law enforcement across the Nordics and Baltics.

Solicitor (England & Wales) with a decade coordinating multi-jurisdictional civil recovery. Runs the panel of external counsel we instruct when a case escalates beyond banking dispute channels.

Former fraud investigator at Swedbank's financial-crime unit. Eight years handling authorised push-payment and investment-fraud files, with a focus on victim-first case management and evidence packaging for Finansinspektionen complaints.

Six years at the Danish Consumer Ombudsman's payments desk before joining the practice. Leads Danish intake and liaises directly with Danske Bank, Nordea and Nykredit dispute teams on MobilePay and card-not-present fraud claims.

Chainalysis Reactor and Elliptic certified. Seven years tracing cross-chain flows through mixers, bridges and DeFi protocols. Prepares the on-chain evidence bundles we submit to exchange compliance teams and law enforcement.

Ten years in AML and payments compliance at a UK challenger bank. Manages our regulator-facing correspondence with the FCA, PSR and the Nordic supervisory authorities, and reviews every case file for regulatory sufficiency before submission.

PhD in forensic accounting, twenty years reconstructing paper trails in cross-border investment-fraud matters. Instructed on our most complex boiler-room and clone-firm cases where quantum needs to be proven to a civil evidentiary standard.

Trained victim-support counsellor. Every client is assigned to Ingrid for the first call so that the emotional and practical sides of a fraud are handled together, not one at the expense of the other.